Terms and Conditions of the 3191com — Platform Usage Rules

These Terms and Conditions ("Terms") govern access to and use of all services offered by the 3191com through the website 3191com.best and any associated subdomains or applications. By creating an account on 3191com, accessing any restricted area of the platform, or performing any financial transaction, you confirm that you have read, understood, and fully accepted these Terms.

If you do not agree with any part of these Terms, you must not create an account or use the services of the 3191com. Acceptance is a mandatory prerequisite for using the platform.

The 3191com reserves the right to update these Terms at any time, with prior notice by email or an announcement on the platform. Continued use of the services after notification constitutes acceptance of the changes.

To create an account at 3191com and use any of the platform's services, you must meet all of the following criteria:

• Minimum age: Be at least 18 years of age on the date the account is created. 3191com carries out mandatory identity verification and immediately suspends any accounts identified as belonging to minors.
• Residence: Be located in Brazilian territory where use of the platform is permitted under applicable law.
• Legal capacity: Have full legal capacity to enter into contracts under Brazilian law.
• Single account: Hold only one active account on 3191com. Creating multiple accounts under the same user is strictly prohibited and subject to immediate closure and balance forfeiture.

Registration at 3191com requires the submission of accurate and complete information, including: full name (as it appears on your ID), date of birth, CPF, residential address, mobile number, and a valid email address. The use of false, incomplete, or third-party information will result in immediate account closure and forfeiture of any available balance.

The 3191com may request identity verification documents (Know Your Customer — KYC) at any time, including during registration, before the first withdrawal, or when suspicious activity is detected. Documents commonly requested include:

• Government-issued photo ID (RG, CNH, or passport)
• Proof of residence issued within the last 90 days
• Selfie with identity document, when requested
• Proof of the payment method used

You are solely responsible for keeping your login credentials (email and password) secure. The 3191com is not liable for unauthorized access resulting from the sharing or compromise of your credentials. We recommend using unique, strong passwords. Any suspicious activity should be reported to support immediately via chat or email.

The 3191com accepts exclusively Brazilian payment methods for deposits and withdrawals. The available methods are:

Withdrawals at 3191com are processed exclusively via Pix. To request a withdrawal, the user must:

• Have completed the identity verification process (KYC)
• Have sufficient available balance (excluding bonus funds) to cover the requested amount
• Request a withdrawal to a Pix key registered under your CPF (third-party Pix keys are not accepted)
• No pending live bets at the time of the request

The minimum withdrawal amount is R$ 50.00. Processing time is up to 60 seconds after internal approval. The 3191com does not charge fees on withdrawals. However, withdrawals that require additional security or compliance review may take up to 48 hours to process.

Third-party deposits made on behalf of the user are not accepted. The payment method used for deposits must be registered in the name of the account holder at 3191com. Deposits identified as coming from third parties will be returned and the account may be suspended pending investigation.

The welcome bonus from 3191com matches 100% of the first deposit amount, up to a maximum of R$ 600.00. To activate the bonus, the first deposit must be at least R$ 20.00 and must be made within 7 days of registration. The bonus is credited automatically once the deposit is confirmed.

The bonus balance and any winnings generated from it are subject to a rollover requirement before they can be withdrawn. The standard rollover for the welcome bonus is 10x (ten times) the combined value of the deposit plus the bonus received. Example: R$ 100.00 deposit + R$ 100.00 bonus = R$ 200.00. Rollover required to withdraw: R$ 200.00 × 10 = R$ 2,000.00 in qualifying bets.

• Bets qualifying for rollover: Sports Betting with minimum odds of 1.50 and casino games (except baccarat, which contributes only 10%).
• Bets that do NOT count toward rollover: Cancelled bets, void bets, partial or full cash-out before settlement, and bets under R$ 1.00.
• Bonus expiration: 30 calendar days from the date the bonus is credited. Any unused bonuses or incomplete rollovers at the end of this period will be automatically cancelled.

All promotions at 3191com — including weekly cashback, boosted odds, tournaments, and insured bets — are subject to specific conditions disclosed on each promotion's page. General rules applicable to all promotions:

• Each user may participate in each promotion once only, unless otherwise stated
• The 3191com reserves the right to modify, suspend, or cancel any promotion at any time, with prior notice whenever possible
• Accounts showing bonus abuse patterns (such as betting on two opposing outcomes to drain rollover) will have their bonuses canceled and may be suspended
• Bonuses are non-transferable between accounts and cannot be redeemed directly for cash

A bet on the 3191com is considered confirmed only after the confirmation message is displayed on the platform and the corresponding amount is deducted from the user's balance. Bets not confirmed due to connection failure or technical issues are not recognized. The bet history under "My Bets" is the official record.

• Event cancelled before it begins: All bets are cancelled and the wagered amount is returned to the user's balance.
• Postponed event: If the event takes place within 48 hours of the original date and time, bets remain valid. After 48 hours, bets are canceled and the stake is returned.
• Event abandoned after start: If the event has completed 90 regulation minutes, final result bets are settled based on the score at the end of regulation time. If abandoned before that, bets are canceled.
• Force majeure: Events cancelled due to decisions by public authorities, extreme weather conditions, or other circumstances beyond the parties' control are treated as cancellations, with a full refund of all amounts wagered.

The 3191com reserves the right to cancel or revise bets placed at clearly incorrect odds — for example, odds significantly below fair market value resulting from technical data feed errors. The user will be notified and the staked amount fully refunded. 3191com is not liable for any missed opportunity losses arising from the correction of erroneous odds.

The cash-out feature lets you settle a bet before the final result, receiving a proportional value calculated based on the current odds at the time of the request. Cash-out is processed immediately at the value shown at the moment of the click — minor odds fluctuations between the click and confirmation may occur during high-volatility scenarios. 3191com does not guarantee cash-out availability for all events or at any point during an event.

Parlay bets (multiples) combine two or more events on a single ticket. In parlay bets, a voided event results in the odds being recalculated with that event excluded. All remaining events must be correctly predicted for the bet to be considered a winner.

All virtual casino games available on the 3191com (including slots, virtual roulette, virtual blackjack, and crash games) use random number generators (RNG) certified by independent audits. The declared RTPs (Return to Player) for each game are verified through auditing and reflect the actual long-term return.

Live Casino tables are operated by third-party broadcast studios (Evolution Gaming, Pragmatic Play, Playtech, and others), subject to their own terms and licenses. The 3191com acts as an intermediary in providing these tables and applies the same security and verification standards for live bets. Streaming technical issues resulting in disconnection during an ongoing hand or round will be resolved according to the provider's protocol, with records available in the game history.

Each casino game has minimum and maximum bet limits displayed in the game interface before each round begins. The 3191com may adjust limits for individual users based on their gaming history, particularly at VIP tables with elevated limits.

The 3191com is committed to responsible entertainment. Betting should be a leisure activity — not a source of income or a way to solve financial problems. The platform provides the following responsible gambling tools, accessible directly from your account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits. Limits take effect immediately, while removal or increases are subject to a 7-day waiting period.
• Loss limit: Set the maximum net loss allowed per period. Once reached, new bets are automatically blocked until the cycle resets.
• Session time limit: Set alerts or session time limits for your gameplay. The platform will display notifications when your limit is reached.
• Temporary self-exclusion: Pause your account for 30, 90, or 180 days. Activation is immediate and irreversible for the chosen period, with no exceptions.
• Permanent self-exclusion: Permanently close your account. Contact support to submit this request. Once processed, it cannot be reversed.

If you or someone you know needs help with problem gambling, CVV (Centro de Valorização da Vida) is available 24 hours a day at 188. For more information and resources on responsible gambling, visit our dedicated page.

The processing of your personal data by the 3191com is governed by our Privacy Policy, which forms an integral part of these Terms. In summary:

• Your data is collected solely for registration, identity verification (KYC), payment processing, and communications related to your account
• No personal data is sold to third parties or shared without your express consent, except where required by law
• All communication between your device and 3191com's servers is secured with 256-bit SSL encryption
• You have the right to request access, correction, portability, or deletion of your data at any time by emailing suporte@3191com.best

It is strictly prohibited to use the services of the 3191com for any of the following activities:

• Creation of multiple accounts by the same individual to claim multiple bonuses or circumvent limits
• Use of bots, automated scripts, manipulation software, or any technical means to gain an unfair advantage
• Betting on two opposing outcomes of the same event using separate accounts (abusive arbitrage)
• Money laundering or any illicit financial transaction conducted through the platform
• Accessing the platform from jurisdictions where online gambling is prohibited by law
• Any attempt at hacking, reverse engineering, scraping, or technical interference with the platform's operation
• Use of third-party data for registration, verification, or payment

All content available on the 3191com — including logos, trademarks, text, graphics, interfaces, source code, and design — is the exclusive property of 3191com Group or licensed by its partners. Reproducing, copying, modifying, distributing, or commercially exploiting any element of the platform without express written authorization is strictly prohibited.

Third-party trademarks and content displayed on the platform — such as league names, teams, sporting events, and casino games — are the property of their respective owners and are used for informational and entertainment purposes to the extent permitted by law or licensing agreements.

The 3191com is not liable for:

• Financial losses resulting from bets placed on the platform — betting involves risk and profits are never guaranteed
• Temporary service interruptions due to scheduled maintenance, third-party infrastructure failures, or force majeure events
• Data loss or unauthorized account access resulting from the user's own negligence in safeguarding their credentials
• Delays in deposits processed by third-party financial institutions (banks, fintechs)
• User decisions based on information, analysis, or tips published on the platform — all content is informational in nature and does not constitute financial advice

To the fullest extent permitted by Brazilian law, the total liability of the 3191com to the user under any circumstances is limited to the amount deposited by the user and not withdrawn in the 12-month period prior to the event giving rise to the complaint.

The 3191com may update these Terms at any time. Significant changes will be communicated by email to the address on file at least 15 calendar days before taking effect. Changes required by law or regulation may take effect immediately.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must close your account before the effective date and request a withdrawal of any available balance.

For questions, complaints, or requests related to these Terms, please contact 3191com through the following channels:

• Email: suporte@3191com.best
• Live Chat: Available 24 hours a day, 7 days a week, directly on the platform

The 3191com is committed to responding to complaints within 5 business days. Disputes that cannot be resolved through administrative channels will be referred to the competent courts of Brazil, under Brazilian law.

These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising from their interpretation or enforcement shall be resolved before the competent court of jurisdiction.